How GDPR Applies to Service Cloud & Customer Support

Service organizations are collecting more data in Service Cloud than ever in an effort to better understand and support their customer base.

With a new European Union privacy law called the General Data Protection Regulation, or the GDPR, going into effect in May 2018, organizations will be challenged to maintain their customers’ standards for service and support while complying with the new law.  

Join us as we cover the basics for incorporating GDPR compliance into your existing Customer Support process:

  • Review of the main pillars of GDPR and how they apply to your Salesforce Service Cloud implementation
  • Overview & demo of new Salesforce object, Individual, for tracking consent
  • GDPR Readiness: Top items to implement by May 25th
  • Q&A with Elena Elkina, JD, LLM, Partner at Aleada Consulting, a privacy and data protection consulting firm in the Silicon Valley

April 3 @ 11:00AM ET

WHERE: http://bit.ly/2GICnal

The General Data Protection Regulation (GDPR) affords businesses to use privacy as a business differentiator.
In this webinar we:

  • Discuss GDPR applicability
  • Address GDPR benefits, challenges, and ethical impact on businesses
  • Share practical advice on GDPR compliance tools and controls that businesses can implement to satisfy their obligations 

The General Data Protection Regulation (GDPR) will have a significant impact on cloud service providers (CSPs). 
In this webinar we:

  • Discuss GDPR applicability to CSPs and the obstacles that they face in achieving compliance 

  • Share practical advice on key controls that CSPs can implement to satisfy their obligations

  • Provide guidance on how CSPs can demonstrate GDPR compliance to their regulated customers